Grievance Redressal

1. Grievance Officer

In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Consumer Protection (E-Commerce) Rules, 2020, the details of the Grievance Officer are published below.

2. Entity Details

Customer care: contact@aghosham.in

3. What You Can Raise

• Content on the platform that you believe is unlawful, misleading, or infringes your rights
• Infringement of your copyright, trademark, or other intellectual property
• Requests concerning your personal data — access, correction, erasure, or withdrawal of consent (see our Privacy Policy)
• Disputes with a vendor regarding an enquiry, quote, or service received
• Billing or subscription issues on a vendor account
• Any other violation of our Terms & Conditions

4. How to File a Complaint

Email grievance@aghosham.in and include:

• Your name and a contact number or email address we can reply to
• The registered mobile number on your Aghosham account, if you have one
• A clear description of the complaint
• The URL of the listing, store, or page concerned, and any supporting screenshots
• The outcome or relief you are seeking

Complaints regarding intellectual property should additionally include proof of your rights in the material and a statement that the complaint is made in good faith.

5. Timelines

We acknowledge every complaint within 24 hours of receipt and resolve it within 15 days, in line with Rule 3(2)(a) of the IT Rules, 2021. Where a complaint requires information from a third party, such as a vendor, we will tell you so within the same period and keep you updated until it is closed.

Requests relating to your personal data are handled by the same officer. Deletion requests are processed as described in our account deletion page.

6. If You Are Not Satisfied

If your complaint is not resolved to your satisfaction, you may escalate it to the National Consumer Helpline (1915 or consumerhelpline.gov.in) or to the appropriate authority under applicable Indian law.